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Title VI Policy

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The Ocala/Marion County Transportation Planning Organization is committed to ensuring that no person is excluded from the transportation planning process on because of their race, color or national origin as identified as part of Title VI of the Civil Rights Act of 1964.

Title VI Complaint Procedure

Verbal & Non-Written Complaints

Any person who believes that he or she, or any specific class of persons, has been subjected to discrimination or retaliation by the Ocala/Marion County Transportation Planning Organization may file a verbal or written complaint as such actions are prohibited by Title VI of the Civil Rights Act of 1964.

Verbal and non-written complaints received by the TPO shall be resolved by the Director. The Director will acknowledge receipt of the complaint(s) and within ten (10) calendar days inform the Complainant in writing of any action taken or proposed action to address the complaint(s). If actions that have been taken or are proposed to be taken to resolve the situation are not satisfactory to the Complainant, the Director will advise the Complainant to file a written complaint in the manner outlined in the Written Complaint Section.

The staff of the Ocala/Marion County TPO will maintain a log of all verbal and non-written complaints received by the agency. The log will include all of the following information:

  • Name of Complainant;
  • Name of Respondent;
  • Basis of complaint (i.e., race, color, national origin, sex, age, disability, religion, familial status, or retaliation);
  • Date verbal or non-written complaint(s) was/were received;
  • Explanation of the complaint and the actions that have been taken or are proposed to resolve the issue raised in the complaint.

Written Complaints

If the Complainant does not feel that verbal or non-written procedures have satisfactorily resolved the complaint, or if any time the person(s) request(s) to file a written complaint, the Director shall refer the Complainant to the Florida Department of Transportation (FDOT) District Five Title VI Coordinator for processing in accordance with approved State procedures. Additionally, the Director shall advise the Complainant of other avenues of redress that are available, such as the Florida Department of Transportation’s Equal Opportunity Office (EOO). Additionally, if the Director has previously investigated the complaint, he or she will provide a copy of the reported finding and proposed disposition to the FDOT District Five Title VI Coordinator.

All written complaints received by the Ocala/Marion County TPO shall be immediately referred by the Director to the FDOT District Five Title VI Coordinator. The Director will advise the FDOT District Five Title VI Coordinator within five (5) calendar days of the receipt of the complaint. The following information will be included in every notification to the FDOT District Five Title VI Coordinator:

  • Name, address, and phone number of the Complainant;
  • Name(s) and address(es) of the Respondent;
  • Basis of complaint (i.e., race, color, national origin, sex, age, disability, religion, familial status, or retaliation);
  • Date of alleged discriminatory act(s);
  • Date of complaint received by the Ocala/Marion County TPO;
  • A statement of the complaint;
  • Other agencies (state, local, or federal) where the complaint has been filed;
  • An explanation of the actions the Director has taken to or proposed to resolve the complaint(s).